What guarantees can I get?
Everyone who shops on our website receives the following guarantees:
if you don’t receive your order
We will Email you or message you the shipping tracking number after we ship out your items. You could all the way track your package on the website we sent to you. You will get a full refund if your order does not arrive your address.
Full or Partial Refund
if the item is not as described
If your item is different from our product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
FAQs & Polices
How long will it take to receive my order?
FREE SHIPPING to most countries. Shipping fee will be automatically calculated in shopping cart later.
If item lost by shipping company confirmed in after 59 days of marked shipped we will grant a full refund .
Ship worldwide base on Hong Kong and China mainland.
Faster shipping many items ship within 48 hours. I know you are excited to get your custom products– so we will ship most custom orders within a 4 days. If there is a delay for any reason, we will be sure to let you know.
Once shipped: US 10-29 days, Canada 10-49 days, Australia 14-39 days, UK 14-39 days, most European countries 10-39 days, Russia 25-41 days, Israel 24-40 days. We will try to contact the shipping company and make you sure you receive order as soon as possible, We are not responsible for any delay.
What is this store’s return and exchange policy?
If the product you receive is not as described, we promise that you may return it and receive a full refund. You can choose to keep the product and agree a part refund amount from us. If your return the product, the return shipping fee will be paid by buyer.
Do you accept orders placed outside of the US?
We sure do! FREE SHIPPING to most countries. If you have any question,please feel free to contact us.(firstname.lastname@example.org)
Customer comes first
We ship on weekends too, If you have any question regarding the items we sell in our store, please contact us here or send us an email and we’ll answer immediately, sometimes after few minutes 🙂 . If you are not happy with the item you receive, please send us an email to: (email@example.com ) We’ll find a fast solution that can make you happy.
Do you ship with a DHL or any other faster express courier?
Yes, we can ship with DHL, UPS,TOLL. Contact us( firstname.lastname@example.org ) if you need a faster delivery, we’ll get back to you with the best delivery quotation for your destination.
How can we know our order’s shipping information?
You can check it by www.17track.net or your country’s post website.
Can’t find the answer ?
Contact us here or Email